DUFRESNES

Some of our ASE certified technicians have in excess of $50K. When it comes to specialty tools, it depends if we will use it again or not. We have a small box to keep shop tools in if they are not owned by the technician. What happens if that tech moves on, he thinks they are his. In Oregon, not all shops, but if the person in charge of PP tax has now decided we have to pay tax on their tools. I have argued we don't own them. Their reasoning is but you make money off of them. I asked if all the dealerships pay PP tax on the tech's tools. No only if we find out. What does that mean?

I need to correct my 39% up for the year should have said up $39,000 Sorry. I should proof read what I write.

Just to show you this morning when I got here, there was only five vehicles on the schedule. We made an email blast and sent it out immediately to fill the bays. Always have to be ready for slow time.

Definitely. We do a colored newsletter every month. Most of our marketing is for our own customers

Well, I am old, been in business 55 years. What I have found and continue to do. You know what has worked in the past, because you always monitor it. If it doesn't work, get rid of it. We are on the west coast. As of today, we are up 39% for the year. That includes being shut down a whole week for a storm. I will say it has slowed down to the effect of we were making appointments out a whole week, now we are working on the current week. A couple things I will say is, know when it might be slow and do what it takes. For us it is our rebate check $39.23 mailed out in 3 groups, February, March and April. Our new snail mail to new customers 3 times over 6 weeks. Probably the best thing we have done is have the phones forwarded to either my daughter or me. We have Log me In on our home computers and can make appointments on the week-end. We have almost every month something going on from coat drives to Free brakes with donations for the food bank. Loaners were are biggest thing, especially after Covid. No more rides. We have a really small parking lot. We encourage our customers to pick up as soon as possible . No care leaves without paying.

Good morning. February was a record month. The Service writer kept saying February stinks, had to eat his words. March we are full for the day and after, but don't have the long term waiting appointments. Still a good month. We send out rebate letters in 3 mailings Feb, Mar and April. That helps us ins the winter months easing into summer .

The only thing I know for sure is YOU DON'T PLAY AROUND WITH PAYROLL. You do it the right way always. It will come back to bite you really bad.

We always have the hunter rep

Over 10 years ago, we paid $65,000 for our hunter. Does it pay for itself, doubtful. Takes up a whole bay. Yes we needed it to be a complete shop for the customer's full needs.

This is my last remark on CC fees. If you take all the fees divide by total sales will give you your actual percentage. It all depends on what kind of cc your customers have on the expense. Ours totaled for November 2%

How can that be on 1.5 million . We pay 2500 -3000 a month

I got an idea. Get your work done in January and pay by December Just a thot

Our rule is no car leaves our lot without being paid. It saves a lot of headaches. If customer says I have to go home to get my check book or credit card. Car doesn't leave without being paid. Employees can say I can't let it go. They can always blame it on the boss or owner or ???

1st of all, we all get the phone calls daily. Our newest answer has declined immensely the calls is "We don't take Credit cards" I still have a hard time charging the customer for the fees. We do approx $110,000 a month in credit cards. The merchant we have now is Heartland. We had him and then Key bank came in and promised us much lower fees. So fired the Heartland and went with key bank. Well, it wasn't what they promised by the time you added all the fees extra. I called my Heartland guy again and said I wanted to come back to Heartland. He did. I did. You have to take into consideration Customer Service and the total bill including all the fees and extras.

Thank you for the rental agreement. Our Loaners are free, except they have to replace the gas. It comes to them full and they just replace what they use. Our agreement is just 1 page.