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By Joe Marconi in Joe's BlogI recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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By Joe Marconi
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By carmcapriotto
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching hosts a conversation with Coach Al and Kevin, a service manager, about the importance of team culture in an auto repair shop. They share their experiences with team-building activities like axe throwing, camping trips, and Christmas parties, emphasizing how these events enhance employee relationships and work dynamics. The discussion also covers their thoughtful approach to hiring and the necessity of appreciating staff. Coach Chris admires their methods and reflects on the value of investing in employees, while Coach Al highlights the inclusion of these practices in their hiring process to attract and retain a committed workforce.
Culture and team building exercises (00:01:00) Discussion about the importance of culture and team building exercises in the auto repair shop industry.
Creating a positive culture (00:02:50) Description of the strong chemistry and positive culture in the shop, emphasizing the importance of mutual support and camaraderie among the employees.
Hiring process and culture fit (00:03:54) Insights into the hiring process, including assessing candidates for their skills and cultural fit through interviews and observations.
Annual Christmas party and other events (00:06:02) Details about the annual Christmas party and other team-building events organized throughout the year, such as axe throwing and other outings.
Christmas party preparations and employee appreciation (00:08:00) Discussion about the process of selecting personalized gifts for employees, the budgeting for the party, and the significance of showing employee appreciation.
Appreciating employees through events (00:11:15) Explanation of the financial investment in employee appreciation events, such as the Christmas party, as a reflection of the shop's commitment to valuing and retaining great employees.
Camping trip tradition (00:16:24) Origins and evolution of the annual camping trip, including the planning process, activities, and the inclusive nature of the event for employees and their families.
Inclusive camping trip and its cost (00:19:07) Inclusion of employees' families in the camping trip and an overview of the costs associated with organizing the event.
Maintaining order during the camping trip (00:20:32) Anecdote about managing noise levels and potential disruptions during the camping trip, highlighting the challenges of organizing a large group event in a campground setting.
Camping Trip Planning (00:21:57) Discussion on the timing and survey process for the annual camping trip organized for employees.
Employee Bonding (00:23:50) Kevin emphasizes the positive impact of team-building events on employee relationships and work dynamics.
Investing in Employees (00:25:27) The importance of investing in employees and showing appreciation for their efforts is highlighted.
Recruitment Strategy (00:26:05) Incorporating team-building events into recruitment discussions to emphasize employee appreciation and engagement.
Connect with Chris:
[email protected]
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Click to go to the Podcast on Remarkable Results Radio
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By Joe Marconi
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By Changing The Industry
The Basics of Owning An Auto Repair Shop - Balancing GP per Hour and Productivity
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By Changing The Industry
Defending Flat Rate #podcast #autorepairshop #autorepairbusiness #carrepair #automotiverepair
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HarrytheCarGeek
Knowing what you know about your business, if you had a pile of cash to invest, what would you pay for your business and what would be an acceptable return on that cash investment?
I have bought shops at $0.10 cents on the dollar of appraised equipment, to other where I paid a 300% premium because I identified an undeveloped opportunity.
You brought up an interesting point, in my perspective most business people I have dealt with do not have an exit strategy from the business they are in.
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bstewart
Not only do most shop owners not have an exit strategy, they also significantly overvalue their business based on the years of hard work they've put in & customer rapport (goodwill, that generally goes away with the original owner) rather then basing a value on the numbers, KPIs or any kind of return on investment.
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Elon Block
You have both made some very important points. And it's never too early to plan for an exit by systemizing everything.
Here's something I had posted in August:
http://www.autoshopowner.com/topic/10178-if-you-had-to-sell-today-what-is-your-business-worth/
The more turnkey your business is, the more valuable it will be, when you're ready to sell!
Marcus Lemonis says, "When you add systems, you add margins."
Margins mean: you make the money now, while you own it.
And then, you make it again, when you sell it.
Related to the topic, Ratchet and Wrench posted this on their facebook page yesterday:
http://www.ratchetandwrench.com/RatchetWrench/July-2014/Determining-the-Value-of-Your-Business/
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Gonzo
If somebody offered to buy me out the keys wouldn't hit the floor before I was out of sight. After 3 decades of this...put a fork in it
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HarrytheCarGeek
The mental picture you gave me with your comment made me laugh so hard I thought I was going to die.
The thing is, if you have the car business in the blood, you can't just walk away from it. I have built buildings from concept to turn key operation, but I never got the satisfaction I get like the one of a broken car coming into the shop, fixing it, and the customer driving it away without complaint. In over two decades of service, I have only received 3 calls from customers to let me know they are happy with the way their car runs after a repair, even then I don't see my work as a thankless job. Customers show their gratitude by returning to have their car serviced with us.
I was a great mechanic, but to make the money I wanted to make to live the life I wanted to live, I figured I had to own my own shop, just to find out that meant I had to stop being a mechanic and turn into a businessman. I also didn't have a exit strategy until one of my old employers dropped dead at 45 years of age and his shop was liquidated. That was my lesson to think way ahead and see where I wanted to go with my life and business.
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alfredauto
Its in my blood. That's the reason I hear time and again when talking to old guys at the auctions or trade shows. "Bob, after the merger you became a multi millionaire, why do you keep woking on junk?" "Not sure really, its in the blood I guess" Its interesting.
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LynxStarAuto
It is in my blood too, but I think we all have to be realistic with ourselves. I been working on cars since I was 8. Entered the industry at 18. I'm 32 now, and running my own shop is my dream. However, I don't want to be turning wrenches at 50! I plan with an exit strategy so that I can take that money and invest in other ventures (rental properties, land, etc). So I don't have to be busting knuckles, crawling under dashboards etc. maybe I won't bow out of the industry. Maybe I'll supplement my income so that I can then take a much more lax approach with my business. Take in only the ham and eggs job. Who knows. I know the key is to take the revenue from the business and use it wisely.
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AJFA
In a heart beat, but the purchase check needs 6 zeros on it! I've been working on cars for 48 years or so, at a multi line new car dealer for about 33 of those years, my own shop for 11 of those years now. I would move on to something less stressful if I could find someone that wants to do this job but I believe the younger people are not at all interested in this occupation any more. Over the years I have seen so many guys get into this business and get out a short time later. Us old timers just did not know when to get out I guess.
Going back to work now............
Dave
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Mario
I remember the summer after college doing property maintenance for one of the largest builders in northeast Ohio. The owners son was my supervisor (he ran the operation, his 82 yr old father was only the boss in title). The fall was coming to an end, I was at his 6 million dollar home cleaning gutters and getting equipment ready for the winter. He verbally gave me an offer to stay onboard. I told him thanks but no thanks. I explained to him I was opening an auto repair shop. His face looked like it was in pain. He said: Mario there are easier ways to make a lot of money, auto repair isn't one of them. The money is in construction and property management.
I opened up my shop that January, my old boss was right, there are a lot of easier ways to make money. I am currently looking for a partner or somebody to lease my building while I go back into my field of study; teaching. Ideally I would like a motivated partner to take over operations and I could be involved during weekends and summers
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AJFA
Anybody on here live in a 6 million dollar house??
I so want to move on................
sorry.
Dave
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Gonzo
Well, I'm not 45 but I damm near dropped dead from a heart attack. My shop is officially up for sale. I priced it pretty low so it would go, but if I don't see any action in the next month or so it's going to get liquidated. I've got other pans in the fire and can easily maintain my lifestyle with next to no change at all... even without the shop income. So, if you're looking to buy a turn key shop, I've got one. If you'd like to drive to Tulsa with a big truck and load the whole place up and move it... by all means come get it.
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Alan_Beshore
As someone who has been actively pursuing the buy side of these transactions, I can tell anyone, and everyone, the single most overlooked aspect of the sell side is properly documented financial statements. It is truly amazing how many shops I have investigated that don't keep proper books. As a buyer, its actually really disappointing. I wonder if some of the sellers I've looked at can even count past two digits, meanwhile they think their business is worth seven figures. Stupid. Btw, I'm looking in Harris county Texas.
Edited by Alan_Beshoretypo
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