The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching hosts a conversation with Coach Al and Kevin, a service manager, about the importance of team culture in an auto repair shop. They share their experiences with team-building activities like axe throwing, camping trips, and Christmas parties, emphasizing how these events enhance employee relationships and work dynamics. The discussion also covers their thoughtful approach to hiring and the necessity of appreciating staff. Coach Chris admires their methods and reflects on the value of investing in employees, while Coach Al highlights the inclusion of these practices in their hiring process to attract and retain a committed workforce.
Culture and team building exercises (00:01:00) Discussion about the importance of culture and team building exercises in the auto repair shop industry.
Creating a positive culture (00:02:50) Description of the strong chemistry and positive culture in the shop, emphasizing the importance of mutual support and camaraderie among the employees.
Hiring process and culture fit (00:03:54) Insights into the hiring process, including assessing candidates for their skills and cultural fit through interviews and observations.
Annual Christmas party and other events (00:06:02) Details about the annual Christmas party and other team-building events organized throughout the year, such as axe throwing and other outings.
Christmas party preparations and employee appreciation (00:08:00) Discussion about the process of selecting personalized gifts for employees, the budgeting for the party, and the significance of showing employee appreciation.
Appreciating employees through events (00:11:15) Explanation of the financial investment in employee appreciation events, such as the Christmas party, as a reflection of the shop's commitment to valuing and retaining great employees.
Camping trip tradition (00:16:24) Origins and evolution of the annual camping trip, including the planning process, activities, and the inclusive nature of the event for employees and their families.
Inclusive camping trip and its cost (00:19:07) Inclusion of employees' families in the camping trip and an overview of the costs associated with organizing the event.
Maintaining order during the camping trip (00:20:32) Anecdote about managing noise levels and potential disruptions during the camping trip, highlighting the challenges of organizing a large group event in a campground setting.
Camping Trip Planning (00:21:57) Discussion on the timing and survey process for the annual camping trip organized for employees.
Employee Bonding (00:23:50) Kevin emphasizes the positive impact of team-building events on employee relationships and work dynamics.
Investing in Employees (00:25:27) The importance of investing in employees and showing appreciation for their efforts is highlighted.
Recruitment Strategy (00:26:05) Incorporating team-building events into recruitment discussions to emphasize employee appreciation and engagement.
Connect with Chris:
[email protected]
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
Click to go to the Podcast on Remarkable Results Radio
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mspecperformance
Don't ruin your biz for 1 idiot.
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HarrytheCarGeek
Tire Rack has given me a great number of very high value customers. I think you are overreacting.
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carolinahigear
Back in the day, a situation like this would have really bothered me, so I understand how you feel. I know that looking at the big picture is hard to do sometimes as we are working daily to make our shop the best shop, and to be really profitable, too. Especially with the shop at about 102F with 110 % humidity!! Probably if her dad had not gotten involved, it would have worked out just fine.
If Tire Rack has been working for you, by all means continue!!
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CAautogroup
I would have done the exact same thing as you. Labor does not come free and for the most part, many people do not believe in this. We as a business have to run and overhead to cover. These are the types of customers who will not help pay my bills.
On a side note, how did you become an installer for Tire Rack?
Thanks,
Nick
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tirengolf
Maybe I should clarify myself. I have been a TR installer for 25 years. The customer that I once got from TR was usually a high end guy. I have noticed a trend of bottom feeders from TR in the last 5 years, 245/45R17 tires for $50.00 @. This young lady had the tires shipped to me , she walked in the door sat down with all the other customers in my waiting room and looked at me and said , do I have to pay to get these tires installed. I gave her a price, the install was more than the tires. This is the same price that is advertised in a email she gets and I get. I showed it to her and she was lost. I went on TR website and found it a little clumsy to get a installer installation price, almost like it is being hid from the consumer. I really do not think that is there intention, I think the competition has piggybacked there installer program . They are hiding most installers now . It takes about 4 clicks to get to the installers. I maybe overreacting although I value my reputation and ethical business as the 2 things that put us on top of all the other shops in my area. I guess another thing that got me is the consumer called me back and said the lady in CS at TR said were very high on installation price. I confronted TR about this and they basically said our CS rep says anything to calm the situation down. These people had a choice , they saw my reviews but did not want to pay the price. I will say this, in 5 years our insurance companies will stop us from mounting consumer parts including tires. I do not do parts now and looks like tires are considered a part. I think the choice will be made for me by my insurance company. I am always open to other professionals opinions about the stance I took , right or wrong, that is why I posted it, I appreciate the input. The consumer is a changing although ethical business still works at the end of the day.
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xrac
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