The only integrations I use from tekmetric are parts ordering and the built in labor catalog, I do not use any of the marketing features so those are not important to me.

We have an integration with Shop-Ware in development and are scoping an integration with Shopmonkey. At present our Buy Now Pay Later product allows you to generate an invoice with a web form. After we onboard the customer and wire payment to you the next day, you have to manually mark the RO as paid. An integration eliminates most of the manual work. You just select an RO and we can do the rest behind the scenes -- pull in relevant customer and job info, notify the customer, and then mark the RO as paid when funds transfer to you is complete.

Looking for any insight or feedback from folks on how easy (or difficult) your experience has been bridging your SMS with external systems, and if there are specific things that would make these integrations work more smoothly for you. 

At a high level, you can separate software packages into two groups based on age.    The longer a software package has been available, the more likely that many of its features are highly refined and give you the most controls.   The disadvantage of an older software package is that they are too busy keeping their customer base happy with fixes and minor features that they don't have time to take the leap of innovation (e.g. DVI).   If the platform is really old and/or they are not charging enough money monthly to have the revenue to hire a good team, they may not be able to completely rewrite their software to utilize newer technology features.  For these software packages, you are forced to change vendors to adopt new the new features.   On the other hand, if the software package is new, they go straight for the snazzy features and also, try to fix the perceived problems of the legacy software packages.   They excel in the basics, but lack the depth of feature functionality that only time brings.     Mind you, both types of companies are trying to reach feature parity.  New companies need to flush out features, adding complexity and older companies are working to build the snazzy features.    Both of these take time.

For the record, I'm using Protractor.    I can tell you all of the good and bad of this package.   I used my in-depth knowledge of this program to compare it to the newer packages.   In other forums, the two main contenders for new appear to be:

• TekMetric
• ShopWare
• Other New:
  • Shop Monkey
  • AutoLeap
• Older More Mature Systems:
  • Protractor
  • Mitchell (I didn't look at this one)
  • NapaTracs (I didn't look at this one)
  • Many others not at this show

I liked the snazzy new features that I saw in each new package, but quickly recognized that in my daily use, I'm using certain mature features that are not present in the new packages.

Another observation is that each software package somewhat enforces a workflow methodology.  You can choose to fight their internal structures (and lose), or go with their model.   I noticed a few idiosyncrasies, but, they are all trending towards a seemingly similar workflow.   This requires scrutiny when selecting a software package.  The new guys are often pushing their "better way" as a solution to the problems of old.  For instance, ShopWare had a unique approach to canned jobs that deserves investigation that I didn't notice in other packages.  

So, when shopping, make note of the real features that you must have.  Don't be fooled by the shiny new outer skin.  Balance it with your real needs.

I do see that some of these new contenders are investing much money into development of new features, so over time, they will likely build the feature that you need today.   As well, some mature packages are investing in the future. 

I will say this loudly.   Your software vendor must be charging you healthy monthly fees to have the money necessary to continue to innovate.  If you gravitate to the lowest price, features could take longer or never come.   Just like us, we must first survive before we can do good work and be able to pay the bills.

Based upon my managers and AutoVitals conversations, ROWriter is becoming difficult to work with regarding the latest updates.

I am really looking for a fully integrated product, preferably web-based solution. We are currently evaluating a demo version of MaxxTraxx. I really want something I can look at remotely without having to dial into the onsite server. I am a hands off owner and don't get involved in day to day operations but I look at numbers and stats daily. It also needs to support multiple locations.

Any input or recommendations would be appreciated. We are not taking this lightly as we know its a lot of work to convert as we just went through this last year in our bodyshop.

thanks in advance 

I have been developing an Automotive Shop Management system. I am here because I would like to start getting what I have developed in front of shop owners, mechanics and others a part of the auto-shop network. I am looking to provide a software solution that can assist shop owners with managing their business. I am also looking to get some feedback so I can continue development and build more new features that people are looking for. I would really like to provide a free demo for anybody who would be interested. I am happy to offer free usage on an extended free trial basis. Please feel free message me, call me or comment below. You can also click on the link and take a look: https://www.motivware.com. Below are also several screenshots from the application. If you have any requests or want to learn more let me know. I am open to an opportunity to partner with someone in the industry who would be interested in trying to get this application going!

Thanks,

Damon Clark

412-916-1953

This is an example of an invoice that can be generated and printed while using the application

This is an example of adding a new vehicle by using the vin number

Here is an example of the work orders section where different service repairs can be added.

Adding a customer list

TORONTO (PRWEB) FEBRUARY 18, 2021

Constellation R.O. Writer Inc., which is part of the Perseus operating group of Constellation Software Inc. (TSX: CSU), announced the acquisition of TBC Corporation’s R.O. Writer business, a shop management software provider for franchise and independent auto repair shops. R.O. Writer’s head office will continue to operate from Palm Beach Gardens, Florida.

As one of the market leaders in the industry, R.O. Writer has a long history of success serving independent and franchise automotive repair shops. TBC will renew its focus on its core operating areas – wholesale, franchise stores and company-owned retail stores – and has entrusted the R.O. Writer business to Constellation Software Inc. Constellation was chosen for its proven track record and commitment to helping software companies live up to their potential.

“We’re confident that Constellation is the right organization to take the R.O. Writer platform to the next level for its large customer base of Midas franchisees as well as fellow leaders in the automotive aftermarket industry,” recognized Erik R. Olsen, President & CEO of TBC Corporation. “Constellation’s proven track record of providing customers with quality software solutions focused on helping customers meet and often exceed their objectives coupled with the potential of the R.O. Writer platform with developments just over the horizon makes this a very exciting time for the business and for all parties involved.”

“The acquisition of R.O. Writer represents a platform investment for the Perseus Group in the automotive repair shop software industry,” said Adam Zimmer of the Perseus Group. “We are looking forward to advancing the development of the product to meet the needs of the thousands of retail and Midas customers.”

The R.O. Writer business will continue to support and enhance the R.O. Writer family of products for retail customers and Midas franchises.

About R.O. Writer
R.O. Writer is an industry leading shop management software solution for automotive repair shops, with a focus on helping customers in the areas of time management, inventory management, accounting, and communication. For more information, visit http://www.ROWriter.com.

About Perseus
The Perseus operating group’s businesses provide software solutions to a number of vertical markets. As an operating group of Constellation Software Inc., Perseus acquires, manages, and builds software businesses which provide specialized, mission-critical software solutions. Perseus companies seek to become leaders in their markets by improving their operations, growing through organic initiatives, and seeking acquisitions that can strengthen their market position.

About Constellation Software Inc.
Constellation’s common shares are listed on the Toronto Stock Exchange under the symbol “CSU”. Constellation Software acquires, manages and builds vertical market software businesses. Further information about Constellation may be obtained from its website at http://www.csisoftware.com.

About TBC Corporation
For more than 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires through a multi-channel strategy, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC provides customers top tier brands and automotive maintenance and repair services with the underlying mission to exceed customer expectations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, National Tire Wholesale (NTW), TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 600 company-operated tire and automotive service centers under the brands Tire Kingdom® Service Centers and NTB® Tire & Service Centers. TBC, through a subsidiary, also owns the Big O Tires® and Midas® franchise systems.

Perseus Contact:
Adam Zimmer
+1-226-444-8044

TBC Contact:
Jamie Levin
561-383-3000 x2527

https://www.prweb.com/releases/r_o_writer_joins_perseus_an_operating_group_of_constellation_software_inc/prweb17735809.htm

Currently we just use a a mix of excel spreadsheets for invoicing and customer history, as well as Google calendar. My questions is will I see a big benefit from moving to a all in one management program? Is it worth the monthly fee's for a smaller outfit like mine? 

Should mention we are in the powersports arena (mostly boat repair with some other rec equipment) so some of the platforms out there are not 100% tailored to our industry with the ones that are not offering up everything you would get out of a automotive program. Thanks in advance for the help!

I can't wait to move on from these turds.

/end rant

I'm Ricardo from Complete Auto Reports.  You may have heard about the shop management software that we made at a shop in Linden NJ. 

We've been really busy over the last year trying to refine the process at a shop through the software.  We have come up with something we think that people can and will benefit from.  We want to start with smaller auto repair facilities who are looking for something to transition out of paper and pen, as well as word documents and/or excel spreadsheets.  

We've taken our software and made a free package that allows the following from any device with a updated and functional browser:

• Take appointments from your customers
• Digital Vehicle Inspections - Included in every service request and sent to each customer if performed
• Workflow - Pending, Under Process, Awaiting Approval, Approval Completed, Work In Progress, Completed
• Ratings - Customers can communicate ratings directly to you
• Messages - You can communicate with customers through the platform
• Customer App - All service history available, can schedule appointments with the app, transfer vehicle records to new owners
• Sales Reports

100% mobile - Works on everything from your 5inch iPhone to your desktop. 

You can presently upload all of your customer information: name, address, phone numbers, email.

Paid for versions offer parts ordering through PartsTech.com and Employeement modules that track employee time on jobs.

Are there members here who are interested in trying the free platform to see if it's a fit for their business? Anyone interested in the paid for versions, can also get 60 days of free use and discounted rates available from our SEMA promotions.

• Free:  No inventory, no online parts ordering through PartsTech, only one photo/video per service request, one login, no employee management
• $50 per month (also have yearly options to save $): Includes online parts ordering through PartsTech and includes inventory, one login, no employee management
• $100 per month (also have yearly options to save $): includes everything with 5 logins to access the system.

We often get asked, "What use can a bigger shop possibly get from the free plan?"

With the free plan, you can take appointments digitally from your customers and then upload a copy of their receipt from your existing system to their profile in CAR. Reducing paper waste and creating a digital record for your customer to always have.  You can also use the free plan to send your customers a video or photo of the services you are performing, complete with billing the customer through the free plan at the end of the service.  These are all features that you pay for with add on systems, they are all available for free with us as you learn to adapt to smarter, more efficient technology.

Data:

The data you enter is yours, we do not have any agreements presently to share it with anyone and we certainly will never be sharing any personally identifying information with anyone.  Majority of the data we are interested in is to build better features to serve you better.

Should you ever decide you no longer want to use our platform, your account will be available to you for free for one year at minimum.  In addition to that, we can and will provide you a complete data dump of all of your records within 72 hours of the request.  These companies that make it impossible to recover YOUR data is the reason for our open policy.  We want everyone to change their practices and we're leading by example.

Cancellation:

If you decide to cancel your subscription for any reason, all of your data can and will be exported and delivered to you via a USB stick you provide or through email in the way of an Excel file(s).  Additionally, you can access ALL OF YOUR information on our server for one year without any interference from anyone at CAR.  Most of you may not know, but I actually own a shop and if it's one thing I can not stand behind, it's these companies getting access to all of our information for secretive reasons or keeping us from having the very data that belongs to us in the first place.  You will never encounter this experience with us.

Using Napa Prolink and AdvancePro along with worldpac speedial

I was recently having a conversation over lunch with a college buddy of mine who has a PhD in computer science and owns a web development company we were casually talking about business etc and started discussing websites and ROI. This got me thinking about my shops site and how efficient we are in tracking the ROI. We currently use Autoshop solutions (were with them before he started the web company but plan on switching) and pay about $190 a month in web maintenance fees with includes updates, hosting and a portal to login to track views etc but it made me start wondering if I really knew the true ROI of my website. Every month I look at the numbers and the reports and see bounce rate, time per page etc but never really have sat to think what that really means and if my website is serving its purpose (to capture the attention of and bring in new customers). On top of that we have our adwords budget and all in all I feel like we are just throwing money out there hoping it will stick and assuming that the site is making us money.

So my question is how is everyone else tracking the ROI of their website?

Also, if you don't mind my asking, what is the typical amount (or rough estimate) you pay monthly for web maintenance (if you have it) and do you feel like you are getting your money's worth from your hosting company? My buddy has offered me an opportunity to come into his business (I have a background in IT as well) and to offer some insight in capturing some business from the automotive industry but I just wanted to get a feel for the problems which you guys are facing today to see if I am the only one with these questions and issues or if this could be an industry issue worth pursuing.

Thanks!

Who on here has experience with the software product called "DemandForce" and what has it achieved for you? 

What else is it comparable to in the marketplace right now?

The transaction closed on June 3. Financial terms of the agreement were not disclosed.

MechanicNet is a developer of web-based CRM tools and related solutions designed to help vehicle service businesses increase sales and enhance customer satisfaction and loyalty. The company offers an array of solutions – service reminders, estimate follow-ups, online appointment setting, customer-facing service portals, shop-branded websites and comprehensive customer marketing campaigns – that have supported the growth of thousands of repair businesses throughout the United States and Canada.

MechanicNet’s solutions are compatible with virtually every popular service management software platform, enabling users to integrate marketing and CRM activities into their daily business operations, Epicor noted.

“Service providers represent the auto care industry’s ultimate connection with millions of consumers and businesses that rely on our products and services – and it is absolutely vital that we help these businesses continue to grow,” said Scott Thompson, senior vice president, automotive and business services, Epicor. “MechanicNet is already playing an impressive role in supporting the growth of thousands of businesses across the U.S. and Canada. We are confident that with our ability to innovate and invest, we can make MechanicNet solutions even more valuable and compelling for service providers and their customers.”

The acquisition will expand the Epicor portfolio of solutions for the vehicle service market. Today, Epicor solutions are used each day in more than 100,000 automotive business locations across the United States, Canada and Mexico. The company’s PartExpert database of replacement parts, tires, labor and other information is embedded in many of the industry’s most popular shop management platforms.

Epicor also offers a web-based estimating solution, Integrated Service Estimator, that helps vehicle service locations more quickly estimate and source parts and related supplies for most maintenance services and mechanical repairs. In addition, the Epicor Parts Network connects thousands of parts sellers with more than 180,000 registered service location buyers.

“Together, Epicor and MechanicNet will provide a more complete end-to-end automotive aftermarket offering that helps customers manage their back office, shop operations and customer engagement,” Thompson said. “These automotive service business solutions help accelerate sales growth, improve productivity and deliver superior customer loyalty experiences.”

Source: https://www.shopownermag.com/epicor-acquires-auto-care-crm-systems-provider-mechanicnet/

Jim

1. FREE Tool you can download that shows you exactly what people are searching for in your market - it's a totally free download and I show you exactly where to get it - how to use it!
2. Google hack - to get your shop found in search - and this costs NOTHING to do!
3. Mind blowing FACTS about the most popular search in YOUR MARKET. 

If you're looking for help with SEO, this video explains it all!

Hope this helps!

Matthew
"The Car Count Fixer"

P.S.: Find out what car owners in YOUR MARKET are searching for on Google

P.P.S.: Don't forget to subscribe on YouTube at Car Count Hackers

P.P.P.S.: Like & Follow on Facebook!

I am trying to get some real-world perspective on using the Mitchell 1 system. Specifically, I am trying to account for bad debt, but setting it up as a payment type doesn't seem to be a good idea because it shows in my Revenue reporting as a taxable sale. Is there any way to adjust this or is their a best practice for tracking bad debt?

On another note, I would love to be able to chat with someone who has used this system for years and is willing to share some of their best practices in general. Let me know if you might be open to starting a dialogue.

Thanks,

Jim

website : https://www.completeautoreports.com/

Please take a moment and share, if you would like, about your website costs and associated services. Please also take a moment to answer a few quick question in the attached poll. Thank you.

• Omnique: I hear a lot of good things about it but looks like you need to pay for their most expensive package $400/mo to get QB integration. 
• Shop Boss: looks really affordable with the features that it comes with ($99/mo comes with QB int). This is my favorite one so far. Does anyone use this? 
• Any others?

It's 100% free web- and cloud-based shop management software that seems to have a lot of features included.

There is a robust series of videos on their website demonstrating everything it does.

As far as I can tell, the biggest thing it doesn't do is integrate with parts suppliers or labor guides.

However, if you're willing to do the legwork, the price is right on this software.

It might be a better alternative to using Quickbooks premium as a low-cost solution for a struggling or new shop?

As a future shop owner (hopefully), I've toyed around with it a bit, not enough to make any decisions, I've just played on the demo account a bit to see what it looks and feels like.

It might be a good way to get things off the ground and making money, then being able to afford one of the more expensive shop management software suites within the first year or two, instead of a huge investment before making any profits?

I was hoping that someone actually uses it in their current business and has an opinion to voice.

www.smotgo.com

www.smotgoinfo.com

Did a search here and found no previous posts discussing ShopController.

Does anyone have experience with ShopController? What are the pros and cons?

The software must have what are now a days standard features (or should be)

1. Scheduling app with integration to previous recommendations/estimates in the booking interface
   1. This should also have some CRM features such as customer reminder notifications, would be great to have multiple contacts notified as often there is a groundskeeper or administrative assistant that we are dealing with as well
2. RO management that includes technician notes, photos attachments, service recommendations and job status (linked to procurement management when parts need ordering)
3. Ability to link service recommendations to estimates and easily turn them into new ROs  
4. Inventory management,
   1. supply chain integration is nice, procurement management for tracking when and where all the parts are coming from
5. VIN or Plate scanning via mobile camera to start new ROs or estimates with your now common carfax VIN lookup and service history

Basically I need all the points of interaction with the customer to be completely mobile, they will not happen in the shop (usually), the RO processing itself can/will happen on a larger device such as desktop or tablet in the shop.

Is anyone working with a company that has this level of mobility yet? My research shows that many of the companies that have long been players in this industry are very slow to adopt this new way of thinking, there are a lot of new names out there though!

While I'm thinking about next level software, the software companies that know how be be ahead of the curve will soon start integrating calibration data VIA J2534 attached to the vehicle record and cross link to manufacturer databases for recommended updates. This will become increasingly important as more and more vehicles integrate complex self driving, in car entertainment and safety features that will require updating. Automatically notify technician of TSBs related to a vehicle and include other data integration features like this.

We've been running adds for months, (AdWords, facebook, monster and many other sites) and just can't find quality candidates! I was thinking it was just us, be it the shop, methods or maybe am unsaid reputation but I've been talking to other shops and folks who frequent other shops (tool dealers, part suppliers etc) and they say everyone in a 100 mile radius is hiring but can't find help.

Any insight? Are we alone in this?

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