Waivers to protect your business

Do you use waivers?

Examples-

*Vehicle that had a coolant leak, over heated prior to you working on it???

*Oil leaks, if you repair it and the engine knocks afterwards?

*Check engine lights, you repair any P0300 codes and the car comes back with a Cat code?

*Declines a brakes job, and car is unsafe to drive

Do you think any of the waivers/ disclaimers will protect you as a owner??

I doubt they'll do much in court but it at least shows you made an effort to notify them. We basically right a full essay on the invoice and document how long and far it was driven, recommendations and serious safety issues. When they pick the car up we basically read the entire invoice to them and point out all recommendations, they sign and we hand them the keys. The whole process is on camera, I'm not sure that will have any benefit or not. We've not had any issues related to this type of issue - knock on wood.

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I haven't had any real issues, but I am working on making Canned jobs so we don't have to type it out every time.

So far I've built this one for check engine light repairs.

Customer has been advised and understands that there are multiple reasons for a check engine light (CEL.), service engine soon (SES) or malfunction indicator light (MIL) to turn on. A-Plus Automotive warranty applies only to specific diagnostics, labor and parts replaced. If the codes are P0300 thru P0310 (miss-fires) there may have been damaged to the catalytic convertor and may cause a P0420 or P0430 code. A-Plus Automotive does not warrant the Check engine light, Service Engine Soon, lights will not come on for other reasons not necessarily present at the time of repair.

YES ALWAYS!

A walk around the car in , notes on previous damage, note on oil level and last mileage at check in are very important. People come in way past due on oil change with no oil seen on the stick and signs of leaks. We tell them and note it on invoice. THEN TWO WEEKS LATER the customer calls to complain about oil leak, no oil on stick ,noises, etc like it was our fault.

I even remind them to check fluid levels, tire air and exterior light function every other fuel stop. If that is a hassle we do it for them while they wait for free.

On our customer intake form we have about 1.5 pages of 'Ts & C's'