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By Joe Marconi in Joe's BlogI recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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By Joe Marconi
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By Changing The Industry
The Basics of Owning An Auto Repair Shop - Balancing GP per Hour and Productivity
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HarrytheCarGeek
I wasted a lot of money on coverage that I didn't need, and lost money on coverage that I should have had.
Do yourself a favor and at least get this book to have a fair idea and understanding of what you are buying:
The Savvy Businessperson's Guide To Property & Casualty Insurance: Applications and Practices
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This will give you an idea of how to ask the right questions and compare coverage. Apples to apples and oranges to oranges.
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flacvabeach
I have always bought all of my insurance through a broker. They shop it for me, in theory getting me the best value - always better than the best price. They act as middle man for me on claims. I can't imagine navigating the jungle of insurance without them.
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Biff Tannon
Shop every year and let them know what you currently have.
The last guy that looked at my policy to shop a competitive price told me the quote my current provider have me could not be beat and to just stay with them.
This honesty went a long way with me and I used him for all my personal insurance.
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