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We often speak of the "Customer Experience," which is crucial to the success of your auto repair shop. But equally important is the "Employee Experience." I don't have to remind anyone that happy employees make happy customers, but this concept goes even further. If you want to attract superstar candidates and hold on to the superstars you employ right now, you must do all you can to ensure that your employees have a healthy workplace where they are appreciated and can grow and enrich their careers. I know we have a lot of great shop owners on this forum. What do you do to create a great workplace environment that both attracts and retains top talent?

July 4th is this Wednesday. And as a shop owner, it means that sales may suffer. But, there is more to life than sales. Celebrate July 4th; commemorating the adoption of the Declaration of Independence! Speak with your employees about their plans for the holiday. This will send a message that you care about them as people, and that it’s not always about business. With the right attitude, you will build morale and you will make up those sales. And let’s face it; we all need a little time off now and then.