.thumb.jpg.2b345efc275b9df0af2bbb306a10a78a.jpg)
I was a service writer at a Mercedes dealer years ago, the pay plan there was the light line techs were given a 40 hour pay, even if they failed to flag that amount of hours, the next tier was set a 45 and the heavy techs were set at 50 hours pay. The owner was a nice fellow and wanted each employee to want to come to work, but also wanted zero, none, no comebacks. His thoughts were if your sure your going to at least flag 40 hours there was no reason for any short cuts, rushed jobs and the possiblily to cause a comeback. that just ticked off the customer and made the dealer look bad. I have to say the entire service department worked extremely well and everyone seemed interested in doing a good job. And that was back when labor rates were in the mid $60 per hour range. None of the other dealers in the "Motor Mall" did that and seemed a lot of the techs in those other dealers were always coming in applying for a job. We rarely had any turnover in our techs.
-
1
Recommended Posts
Transmission Repair
Premium Member Content
This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.
Link to comment
Share on other sites