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I don't know what's worse: the tech shortage, the lower than needed rate of young people becoming techs, or the fact that there are many technicians leaving our industry. I guess all three topics are serious issues, but techs leaving the industry has to move to the top, in my opinion. What can we do as Shop Owners to provide a healthy work environment and career that tells techs we care and we want you to stay?

Years back it was common to hear, "Leave your problems at the door." Essentially that meant that your home life and all its issues should not cross over to work. The truth is, it's not possible to simply turn a switch and forget about what's happening at home. For example, what if a tech's child is sick? What do you think that tech is thinking about throughout the day? Your employees have to know that you care about them as people, not just workers. Recognize that things will occur and there are times when your employees will need your understanding. When the people around you know that you care about them, they will care about you. This builds employee loyalty and a healthy work place.