My rates were and supposedly were going to get better over time as I built up history.  Original Quote:

• Credit Card Rate - 0.05% + Interchange (AMEX 0.055%)
• Debit Card Rate - 0.05% + Interchange
• Credit Transaction fee - 0.05 cents per transaction
• Debit Transaction Fee - 0.05 cents per transaction
• PCI Compliance-$9.95/monthly
• Chargeback fee-$10.00 (VISA, MC, Discover) $30.00 (AMEX)
• Paper Statement-$5.95 monthly (online statements free)

The other guy comes in and tells me that my current processor increased my rates and added numerous junk fees.    The rate raised to 0.25% for most cards and .75% for AMEX and now have a $34.95 platform fee and numerous other fees.   At this point, I stand to save $250/month minimum by switching CC vendors.     I did confirm that on day 1, my bills had way fewer fees.  The bills also stated that they were raising rates along the way, so they were disclosed and allowed by contract.  I'm halfway thru a 3 year contract with a $495 cancellation fee.   This is what I'm paying now with the same processor: 

• Credit Card Rate - 0.25% + Interchange (AMEX 0.75%)
• Debit Card Rate - 0.05% + Interchange
• Credit Transaction fee - 0.05 cents per transaction
• Debit Transaction Fee - 0.05 cents per transaction
• PCI Compliance-$9.95/monthly
• Annual PCI Audit Fee - $99
• Chargeback fee-$10.00 (VISA, MC, Discover) $30.00 (AMEX)
• Paper Statement-$5.95 monthly (online statements free)
• New Junk Fees - $41
• To be clear, the interchange fees don't change on either deal.  We are only dealing with CC processor markup fees and junk fees.   The 0.05% is a markup fee over interchange.   

The new deal is:

• Credit Card Rate - 0.05% + Interchange (all cards including AMEX)
• Debit Card Rate - 0.00% + Interchange
• Credit Transaction fee - 0.05 cents per transaction
• Debit Transaction Fee - 0.05 cents per transaction
• PCI Compliance - $0 (with a successful audit and $9.95/month penalty without one)
• Annual PCI audit fee - ??
• Chargeback fees - $25.00 (VISA, MC, Discover, AMEX) - refundable if you win
• Monthly Charge - $10.00

As best I can tell, it looks legitimate.   I'll be carefully reading the new contract tomorrow.   So, the real question is whether or not I'm switching from one liar to another liar?     This second one is telling me that my contract will have the rates guaranteed and locked in.   If I see the right things in writing, I'll be switching.  Will recoup my cancellation / startup costs in 3 months.

I guess the moral is get an annual checkup from a competitor. 

Supposedly these rates are available as a result of being low-risk from my transaction history (or it's just marketing-speak).  I don't know.    My original deal was reasonable, but it isn't any longer.   My plans were to wait for the 3 year contract to end before shopping around.

I have about a dozen $25 Amazon gift cards as a token of appreciation for your time. Shops in NJ, NY, and CT get preference. 

Please direct message me if you’d like to participate. Thanks in advance everyone.
 

Is anyone using 1st mile merchant services for CC processing?  They are partners of Mitchell 1 and seem to offer great rates and options. They also provide customer financing. I’m considering switching from my current processor but would like to hear real world experience before hand. 

I soon will need to setup a system to accept online payment as well as mobile person to person payments. 

I run a equipment repair and inspection business and will shortly be working with a auction company and there customers.  I have up till now only accepted cash or checks. 

I need a mobile solution that i can take credit card payments and online. Can someone help me figure out a solution? Im really just not sure what too look for. 

Thank you for your time

I use Mitchell1 for my shop software and online data and they offer their integrated payment system called XCharge and I spoke to a sales rep over the phone who said there were no monthly fees, 1.6% on credit cards, $0.29 across the board for debit and bla bla. Of course I believe that manual entry was more and also amex/discover I think was more. They also have a program called First Mile but didn't ask about that.

Any thoughts??

Here is the website from my email: http://autorepairblueyonder.com/

I received my first charge back today. Does anyone have experience with this?

The story:

Lady came in with a Volvo that ran poorly. We pulled the code and followed the diagnostic tree. The result was to replace the throttle body. I ordered a new throttle body from Volvo. After we installed this part the customer came in and used her AAA to tow it to a local foreign car specialist to have it programmed. We pick it up from the repair shop and brought it back to our shop so she could pick it up. 3 days later the car came back running poorly again. I called the shop that programmed it to see if they could add any tips. The technician then informed me that they use generic programming and the vehicle should be programmed by the dealer. I paid and towed it to a Volvo dealer. Next day we pick it up. After payment we went to the car and it wouldn't start. The Volvo tech came out and shook some wire and the car started. We drove it back to our shop and it was running poorly. I soon realized that I have no right or desire to mess with the God awful Volvo wiring. I paid once again to tow it to a different foreign car specialist. As of late last week the car was still there. Today I receive a pre charge back from AMEX for $1,230. I have until July 4th to send them my answer.

Any feedback would be appreciated.

The car recently stopped on her and she called me complaint that with her "new engine" it should never break down and wanted to know what i was going to do about it... Being an envoy and being that EVERY time I see the car it's fuel light is on. Can you say GM fuel pump? Anyway it's getting towed in tomorrow and I do not plan on letting it leave unless paid in full.

Thoughts?

I have personally been in business for a little over 10 years . At my shop we do State Emissions State Inspections complete auto Repair on Imports /Domestics . We Specialize On Hondas and Acuras . Everything from simple repairs and maintenance to Custom Fab and Performance mods. Turbos Nitrous etc .

I came across this forum and finally decided to register as it seems to have many knowledgeable members and very useful info.

Anyways to make a long story short my question is about offering Consumer Financing through a 3rd party compant to my customers . Does anyone have any first hand experience ? Any Recommendations or is it something I should steer clear away from? Any insight would be greatly appreciated .

Thank you

Jose