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Digital Vehicle Inspections (DVI) are becoming more and more common these days. I think this is a good thing. What I am concerned about is how the the DVI report is being used. I am not a fan of sending the digital report to the customer to be used in place of the service advisor speaking and explaining the results of the report first. Would a doctor send the MRI, lab tests, and x-rays directly to the patient without the doctor first discussing the results? In fact, there are times when the doctor never shows the report results. In my opinion, the DVI is a tool, and it's not meant to take the place of good old fashion person to person discussion, which is called customer service. Agree? Disagree?

The Digital Shop® takes shape in Schools Lindsay, our trainer extraordinaire went back to school. Not as a student but being a professor for two days at the Career and Technology Center Fort Osage. Based on the initiative of SmartFlow users in and around Kansas City, MO, Bill Lieb, and Bryan Compton – teachers of the Automotive Classes at CTC – AutoVitals provided equipment and training for the next generation automotive technicians. It has been an honor to support this initiative. The technician shortage and hesitance for new technology by older generation techs make it a necessity to have young technicians equipped with the knowledge about the tools available and how to use them. SmartFlow can not only guide these students to the digital frontier, but also learn about productivity and efficiency that is typically missing in everyday curriculum. As you can see in the pictures below, the students and Lindsay had a lot of fun with the lab portion of the training. Each group performed digital inspections on their vehicles, and expanded on the importance of documentation and pictures. Four classes in two days showed high school students the opportunity in this industry, both present and future. Professor Lindsay had a blast! Are you a School interested in taking your Automotive Program to the next level, or know of one? Please use our contact-us form to reach out!