Search the Community

Digital Vehicle Inspections (DVI) are becoming more and more common these days. I think this is a good thing. What I am concerned about is how the the DVI report is being used. I am not a fan of sending the digital report to the customer to be used in place of the service advisor speaking and explaining the results of the report first. Would a doctor send the MRI, lab tests, and x-rays directly to the patient without the doctor first discussing the results? In fact, there are times when the doctor never shows the report results. In my opinion, the DVI is a tool, and it's not meant to take the place of good old fashion person to person discussion, which is called customer service. Agree? Disagree?

Good Afternoon. The shop is considering changing management software we are currently using Mitchell and Autovitals for dvi. We are looking for a all in one package that will help with efficiency and productivity in the shop and office. The bouncing back and forth between Mitchell and AutoVitals is becoming a nuisance. Wanted to see what other shops are using and how they like the cloud based system that most companies are going to now. thanks in advance