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Digital Vehicle Inspections (DVI) are becoming more and more common these days. I think this is a good thing. What I am concerned about is how the the DVI report is being used. I am not a fan of sending the digital report to the customer to be used in place of the service advisor speaking and explaining the results of the report first. Would a doctor send the MRI, lab tests, and x-rays directly to the patient without the doctor first discussing the results? In fact, there are times when the doctor never shows the report results. In my opinion, the DVI is a tool, and it's not meant to take the place of good old fashion person to person discussion, which is called customer service. Agree? Disagree?

Do you use a digital inspection program? If so, how do you feel it helps your workflow and sales. What are the pros and cons of the program you are using?

Has any signed up or know of this product? "Truvideo" BG has partnered with a company called Truvideo. The process allows you to take a short video of the car and document any issues. The video is then sent to the customer, either thru a text message or email. The tech or service advisor narrates the video. The customer can see on video things like worn brakes, worn tires, a leaking hose, etc. I think that this has its place in the multipoint process. Below is a link for more information. Your thoughts? https://www.bgprod.com/programs/truvideo/