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Ok, I am a little frustrated. My knee has been hurting me for a few months. I finally called an orthopedic specialist group (the largest and most well-known in the area). These are the events that occurred: When you call the office, you cannot speak to anyone. You need to leave a message or go online to fill out a form I went to their website, filled out the form with all my info, and requested an appointment The next day I got a call from the office; they wanted to verify my insurance (all about getting paid, NOT my knee pain) The person on the phone said that ANOTHER person would call me to schedule an appointment FAST FORWARD - I have since called numerous times and left messages to get an update on my request for an appointment Five days later, no call, still in pain... This is a reminder to all shop owners to call back your customers. The unknown and waiting is"painful"

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